|The following terms and polices apply for Quality Lapel Pins, Inc, QualityLapelPins.com, QualityCustomLanyards.com, QualityEmbroideredPatches.com and BikerPin.com
100% Signature Quality Guarantee:
Here at Quality Lapel Pins we stand behind every custom order with our 100% Signature Quality Guarantee. We will replace any defective custom product. We only require that you submit via email in writing the issue and document that issue with digital photographs of the defective product. This must be done within 30 days of receiving your custom order. For purposes of this Agreement, the term "defect" or "defective" means a manufacturing error.
Ordering a custom product:
When custom ordering through Quality Lapel Pins we work hard to create the correct custom item and have it delivered to you in a timely manner. Having said this we rely on you for vital information in order to produce all of our specific custom products. Any info that is not relied via email in writing may affect the custom making process and the time in which it takes to deliver your custom product.
A production digital proof of your custom product will always be emailed to you before any manufacturing will take place on your order. All artwork must be approved in writing by you the customer. Once your approval is given to Quality Lapel Pins any changes that you decide to make after that time may result in additional cost and delayed manufacturing time. Because all items are custom made for you the customer there are no refunds given on any custom orders. Custom orders may not be returned to Quality Lapel Pins for a refund or future order credit. In addition once manufacturing has begun on a custom order, it cannot be canceled without you paying for the work that has been done up to the point of cancellation.
Quality Lapel Pins uses a Pantone (PMS) color matching system, and it is important that you indicate your color choices using Pantone PMS numbers; if PMS colors are not specified by you then Quality Lapel Pins will pick PMS colors for you. For additional information regarding the Pantone (PMS) color matching system, visit the Pantone site at www.pantone.com. In addition, because all computer monitors/ printers do not display colors in the same way, you should confirm your color choice by consulting a Pantone (PMS) color book/chart, which are available at most art supply stores. Embroidered products and true cloisonné products do not use PMS colors, however you can still specify PMS colors and Quality Lapel Pins will match them as closes as possible to what is available in these finishes.
Quality Lapel Pins is a custom products manufacturer and all items made are for your use and because of this a 50% down payment is required to begin the manufacturing process. The remaining balance due on your custom order will be paid for by you at the time your product ships to you the customer. Outstanding balances that are not paid when an order ships are subject to penalty charges assessed by Quality Lapel Pins based on the amounted owed to Quality Lapel Pins and the delinquent time that has passed and or may continue to pass.
Legal ownership of any and all logos, trademarks and copyrights. By submitting your design to Quality Lapel Pins you warrant that you have the legal right to reproduce (or have reproduced) any logos or other images associated with your order. You also certify that the production of any images you submit does not infringe on any other person/entity's intellectual property rights. You also agree not to hold Quality Lapel Pins, Inc responsible for any legal issues that may arise. Quality Lapel Pins, Inc. owners and employees assume no liability in trademark or copyright disputes. You have agreed you have permission to reproduce the approved artwork and take full responsibility for any copyright or trademark infringement.
Quality Lapel Pins offers secure online credit card processing as a convenience to our customers which is available 24/7. Our hope is that you will find this payment system quick and convenient. The security of your financial and personal information is of the utmost importance to us. And we pledge to insure that your information is handled in the safest and most secure fashion (please contact your salesperson to discuss our security procedures). As an added security feature Quality Lapel Pins will deleted any order that is processed via credit card 1 month after payment has been processed (your credit card information is not kept on file for future orders).
Shipping your custom product:
Products damaged or lost while in possession of a carrier (such as FedEx, DHL, UPS, USPS or any other private or paid carrier) are not the responsibility of Quality Lapel Pins. You must file a claim directly with the carrier used on that shipment for any issues or means of reimbursement.
What information do we collect?
We collect information from you when you place an order, subscribe to our newsletter or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
By requesting a quote and / or ordering through any of our website site you consent to our terms and policy.